21 Classes Problems

I am just starting to use 21classes. I like it very much. However, I have some glitches. I have “Allow Karma Voting” checked off to use the star accounts, but when I review and leave comments, or when my students leave comments for each other, the star voting doesn’t show up. I looked at the instructions and it asks me to find menu items that don’t exist, like Weblog > More Options. There is no “More Options” at the bottom of that menu.

I also entered all my student passwords but when I manage student accounts, it doesn’t show them. I’d like to see them.

I have the paid account.

If anyone has answers to these issues I’d be so grateful! I set up an incentive program for the star account, but now I can’t get it to function!

I contacted support but haven't received a response.

Here's my site: http://misterbarker.21classes.com/