I tried to reach tech support at SMART tech with no luck last week. I've stayed on hold for 2 30-minute periods, left a message, and emailed them. I have not heard back and am desperate to get my SMARTboard hooked up again. I'm hoping someone here is a SMARTboard wizard.
I connected it last year and everything was fine until I recently got a new computer. I tried installing the driver and the software and it still shows the red light (unable to orient). (I use the USB cable cord). The error I keep getting when I run a diagnostic check is "port settings can not be determined". Does anyone have any experience with this error or have any suggestions? I started classes this week and it's inconvenient and ineffective trying to teach from my desk.
Thanks in advance!