Seth Godin writes about the ubiquitous practice by businesses of sending their customers away without solving their problems. Somewhere along the line, businesses bought into the notion that if you ‘appear to be listening’ that’s all people want anyway.
It is, of course, maddening if you are on the receiving end of this “service”. I have experienced it. Worse than this, though, is when it happens inside a business. My business is Education and I have experienced this treatment more times than I would like to admit as a teacher/curriculum specialist.
I know of an educational “leader” who responds to every conversation and e-mail with…”thank you so much”….Wait. No. I asked you a question. “thank you so much”….Wait. No..really, I need an answer about this today if possible. “thank you so much”………………..Argh!
I feel like I’ve been attacked by vapid niceness on these occasions. It is truly bizarre and it’s what many in education call “Administrator Disease”. Why is it that some Educational Leaders seem paralyzed to make or act on anything?
Really. Why is this?