Academic Needs and Communication Strategies Revealed by Students’ e-mails

E-mail messages from 190 students were analyzed for types of requests, academic needs, reasons for seeking help, communication strategies and cultural differences. The message content revealed no differences between Saudi, Arab and non-Arab students’, nor between male and female students’ requests. Differences were noted in communication strategies. Undergraduate students sought help with assignments and how to improve their English, whereas graduate students requested resources and help with thesis preparation. Students’ requests revealed many academic problems. Reasons for seeking help and recommendations for improving the educational setting are provided.

Prof. Reima Al-jarf
King Saud University
Riyadh, Saudi Arabia

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