Facebook and Parents

If a parent has a question about a child, such as a problem child, and they ask you via facebook is it appropriate to message them back through facebook or would it be better to reply some other way.

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Comment by Kaylee Truesdell on December 6, 2011 at 2:21pm: Olivia,

Depending on the question, I think that it's important to contact parents through e-mail rather than Facebook because you come off looking more professional and it seems more personal. Even though messages on facebook are private I feel that e-mail is still the better option unless you're answering a very simple question.