Eileen,
Some of my colleagues have sheepishly come to me for help with similar issues. Despite the well-intentioned efforts of great educational technology consultants, tech-savvy people assume that everyone is on the same page when they provide in-service training. Participants in trainings might be hesitant to admit in front of other people that they forgot some of the basics, especially if they were late in adopting the use of computers in their personal lives.
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